Helpful Information for New Clients - Week One

Helpful Information for New Clients - Week One


This is our personal training library. You have access to this exclusive content as long as you are an active client. You will receive an invitation to access the Knowledge Base and join our Client Community.

Schedule Your Next Meeting with PBS:  https://www.pluckbusinesssolutions.com/schedule

Reach Us Via Cliq (Text):  https://cliq.zoho.com 
You may text us anytime day or night. We will respond as quickly as possible. If something is urgent, please call. We try to avoid emailing our clients as much as possible.

Start Zoho Here:  https://one.zoho.com or https://workplace.zoho.com/#dashboard/ (bookmark these in your browser)

Learn About All Zoho One Apps:  https://www.zoho.com/one/applications/web.html

Get Zoho Help & Training Resources:  
Check documentation:  https://help.zoho.com/portal/en/home
Place tickets with Zoho:  Ticket:  https://help.zoho.com/portal/en/myarea
Place tickets with Zoho:   Email:  support@zohoone.com
Call:  1-888-900-9646  Help desk available M-F 24 hours 

Download Zoho One Apps on Your Phone:
There are many. Start with the Zoho One app which will launch you to the others.  Consider adding: Cliq, Mail, WorkDrive and Notebook to your phone.
Go to your Play Store and search for Zoho One or https://www.zoho.com/one/mobile-app.html?src=zohoone_product

New Zoho Mail Account:
If you have a new Zoho mail account, we may clean out your email periodically to remove unnecessary, automated emails from Zoho or Facebook/Instagram that are related to our building your business.  We will NOT delete emails related to how to use Zoho; we will leave those in there for your review.  You can delete them whenever you want. Anything we delete will sit in the Deleted folder for 30 days so  you can always eyeball that area if you have any desire to.

Zoho Meeting IMPORTANT REMINDER:
 With Zoho Meeting, you MUST screenshare to record the "visual" or video part of your Meeting.  In other words, to capture the faces of participants visible on your screen, you must screenshare and record the window that is displaying the participants faces. If you do not screenshare, you will ONLY record audio.

Do NOT set up Dual Two Factor or Multi-Factor Authentication
Please hold off on Two Factor Authentication until you no longer wish for PBS to access your account. Enabling this would require us to get a phone code from you each time we work in your account.
You may see this pop up from Zoho multiple times every few weeks. Choose Remind me later.



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